FAQ

My brand new Ibiza Hair brush bristles are very hard, what can I do?

Soak your new brush's bristles in some lukewarm water for 5 minutes, blot dry with a clean dry towel, lay flat and air dry. When dry rub the brush between both hands to loosen bristles. As Ibiza Hair brushes are natural boar bristle they will change and move with age/ use. Natural bristle brushes typically perform better once "broken in". 

How do I clean my brushes?

Remove all the hair or residue from the brush with a wide tooth comb or chop sticks. Dilute a sink full of  warm water with a mild or natural shampoo. Fully immerse the brush or brushes for 5-10 minutes, rinse, blot with a clean dry towel and let air dry. Once dry, store and keep your brushes in a clean container. Cork functions better clean and so don’t worry about soaking your cork for a couple of minutes, it will perform that much better.

How often should I replace my brushes?

Every brush has a life cycle. Depending on how often you blow dry hair, brushes should be replaced every 6 months to a year. Think of hair brushes as you would a tooth brush. Never use a hair brush on someone that you have used on someone else prior, only use clean brushes on each client.

What is meant by Reinforced Boar Bristles?

Not all brushes are created equal and not all bristles are created equal. Ibiza Hair mixes 65% natural boar bristle with a unique carbon fiber heat resistant nylon. This nylon is manufactured in Spain and has a micro ball tip which is safe for the scalp and prevents the brush from getting stuck in the hair. The unique bristle combination creates tension and slip to twist and swirl the brush to create waves, curls, volume and smoothness naturally. Boar’s hair naturally distributes the oils in your hair for a natural shine.

Where does your cork come from?

The cork used in the Ibiza Hair brushes, comes from the Mediterranean region of Spain, where the climate allows for a softer more malleable cork than the cork that comes from Asia. The cork tree is an environmentally friendly tree as the cork is shaved off and then regrows.

What is the Warranty process for the Kristal Dryer?

Kristal Dryers are covered under a 1 year or 200hr motor life defect warranty. This dryer is made for use only in North America. Use in other locations will void warranty. To establish if the dryer is past the motor life warranty or the defect was due to operator error, the dryer must first be sent to Groom It Industries. Once the results are received back, we will be able to determine if a replacement is necessary. Along with your dryer please include: your name, phone number, email, date of purchase, place where purchased, a copy of your original receipt, and your physical return address with the shipment as well as an explanation of what is wrong with the dryer. The fee for warranty service is $25. The address to Groom It Industries is as follows:
Groom It Industries
3305 Glendale Blvd
Los Angeles, CA 90039
ph: (323) 663-5953

Can I put my hot dryer directly on a brush?

We recommend keeping the dryer 1 inch away from the brush and not making contact with the brush. Love your brush, love your hair! Follow your brush with your dryer keeping an inch between them.

 

 

Do you offer a discounted rate to Hair Stylists?

If you would like request a Pro Stylist account, email your Stylist License to orders@IbizaHair.com Please include Pro Stylist Request in the subject line.

Kits

Please check our special Kits. These are a great way to purchase some of the most popular Ibiza Hair products at reduced prices. They are fequently updated and new Kits are being introduced, so check back often to take advantage of these special opportunities.  

 

For The Salon Owner

Do you offer a Salon Wholesale account?

Yes. You must first register and become a member as an Ibiza Hair CSP (Certified Salon Partner).

How do I register as an Ibiza Hair Salon Partner?

Please follow this easy 2 step process.

1. Set up your profile. Click this link and fill out your profile.

2. Email the following items to orders@IbizaHair.com and include Salon Request in the subject line.

  1. Salon address
  2. Photo of your Salon
  3. Resale license*

* Please be certain that images are attachments. We are unable to receive images embedded into the body of an email.

Please note that it can take up to 72 hours for approval you and you will receive notification when your account is approved. If you have any questions, email orders@IbizaHair.com  or call 1.866.740.2898.

I registered as a Salon Wholesale account but I do not see the wholesale Salon pricing in the shopping cart?

It can take up to 72 hours for us to approve you and you will get a notification when we do.

Please be certain that your shopping cart is empty and then Sign In by clicking on the Account link. After you are signed in to your account, then you may add products to your shopping cart.

Any further questions email us at orders@IbizaHair.com

I am a Salon owner and I am interested in retailing the brushes. What should I do?

Please register and become a member as a Salon Wholesale account. You will then receive Salon Wholesale pricing.

Please follow this easy 2 step process.

1. Set up your profile. Click this link and fill out your profile.

2. Email the following items to orders@IbizaHair.com and include Salon Request in the subject line.

  1. Salon address
  2. Photo of your Salon
  3. Resale license*

* Please be certain that images are attachments. We are unable to receive images embedded into the body of an email.

Please note that it can take up to 72 hours for approval you and you will receive notification when your account is approved. If you have any questions, email orders@IbizaHair.com or call 1.866.740.2898.